Refund & return policy

At Second Number, quality isn't just a priority — it's a promise. Every virtual number we assign undergoes rigorous testing to ensure compatibility with major carriers. However, while we aim for perfection, not every issue qualifies for a free replacement. That said, even the best systems can have occasional setbacks. And how we respond to those moments defines who we are. We believe that a company’s character shows most when things go off-script — which is why we’ve created a refund policy that’s straightforward, reasonable, and focused on ensuring you get the value you expect.

📬 Trouble Receiving Messages?

If your number isn't receiving any messages, let us know within 48 hours of assignment. We'll troubleshoot and either resolve the problem or replace the number. If two separate replacements still fail to fix the issue, we’ll issue a full refund — no hassles.

🔁 What Qualifies as a “Used” Number?

A number is considered used once it has successfully received a one-time password (OTP) — regardless of which service it's for. While we do test for general compatibility, we can’t guarantee support for every app, especially those with region-locked or high-security limitations. Because of this, we do not offer refunds for numbers that have already received an OTP.

💳 How We Process Refunds

Original Payment Method: Refunds are sent back via your original payment method.
Crypto Payments: For crypto transactions, refunds are issued in USDC over supported blockchain networks.
Card Payments: Credit/debit card refunds can take up to 10 business days to reflect on your statement.